JTS Treasure Trove Terms & Conditions

When shopping with JTS Treasure Trove, please make sure you agree with the following terms and conditions.

Definitions

Customers or visitors to this website are referred to as “you.” JTS Treasure Trove is referred to as “us,” “our”, or “we.”

Contact information

Our contact details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:

JTS Treasure Trove

33 Salts Road

West Walton

Wisbech

Cambs

PE14 7EJ

Mobile Tel: 07909221250 or 07931426507

Email: jtstreasuretrove@gmail.com

Contract of sale

No contract will be formed until you have received correspondence from us stating that your order status is "Posted" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock. If making a pre-order please allow extra time for us to create your item. If you require this by a certain time, please get in contact so that we can try and meet your timescale (this is no guarantee).

Making a purchase

When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the item is out of stock please allow up to 14 days for us to create the item and post. If posting of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. If you have any special requirements for postage, please contact us at the time of your order, and we will be happy to try and meet these requirements.

Pricing

We reserve the right to change our terms and conditions and/or product and price information without any notice being given. We are not VAT registered therefore no VAT will be charged. All prices are shown in GBP.

Packaging

We make every effort to package your items attractively, safely and securely. You must retain any packaging if you want to make a return.

Customs and Duty

With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.

Quality

We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.

We want you to purchase from our website with confidence, and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.

Security

We understand that you want to shop securely and with confidence. It therefore uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when purchasing from us is not compromised. The security services of this provider are among the most advanced in the country.

Use of our website

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of JTS Treasure Trove. You must also not use our website in any way that undermines the credibility of JTS Treasure Trove.

Promotional codes/vouchers

On occasion, we offer promotional codes or vouchers for use on the JTStreasuretrove.com website, stores or concessions.
Each promotional code or voucher will detail any specific terms and conditions for the offer, but all promotional codes or vouchers are subject to the below terms and conditions.
Discount cannot be used in conjunction with any other promotions or offers.
Unless otherwise stated in individual terms and conditions, discounts cannot be used more than once per customer.
Discounts can be used in conjunction with gift vouchers.
Discount cannot be used to purchase gift vouchers.
Postage charges are excluded from the discount. Any discount will be applied before postage charges.
Discount cannot be exchanged for cash and cannot be applied retrospectively.
This discount cannot be redeemed against items that have already been purchased.
All orders are subject to availability.
JTS reserves the right to cancel, modify or suspend this promotion at any time.

Sale Promotion

By using the sale offer, you agree to these terms and conditions.
This promotion applies to selected lines only.
Discounts are applied to marked items only, and percentages vary by product and promotional phase.
Promotional discounts cannot be used in conjunction with any other offer or promotion unless otherwise stated.
Promotional discounts can be used with gift vouchers unless otherwise specified.
Discounts cannot be exchanged for cash and cannot be applied retrospectively.
Discounts cannot be redeemed against items already purchased.
All offers are subject to availability.
JTS reserves the right to cancel, amend, or suspend this promotion at any time.

Our returns policy is in addition to your statutory rights, and nothing within these terms and conditions affects your statutory rights.

Termination of Accounts

If your account becomes inactive (24 months with no login or purchase), due to our efforts to comply with GDPR regulations, your account may be closed and removed.

Contact & Marketing Preferences

We will use your personal information to improve your experience on our website and in-store. You can learn more about how we use your information by reading our Privacy Policy.

General

These terms and conditions shall be governed by and construed in accordance with the laws of England, without resort to its conflict of law provisions. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts.