JTS Treasure Trove
Returns & Refund Policy
Return your order
We hope you have found joy in your JTS Treasure Trove item(s) as much as we enjoy creating and sending them. However, if there is a chance you may have changed your mind, or have received an item you’re not happy with, you can return most items to us for an exchange or full refund. Bespoke items made to your request are not eligible for an exchange or refund unless they are faulty or damaged.
To return your item(s), please contact us to discuss the reason for returning. Simply email jtstreasuretrove@gmail.com with your order number and contact details to submit your return request and we will get back to you as soon as possible.
Refunds will be credited to your original payment form and we aim to refund you within 1-5 working days of receiving the returned package. Please allow an additional 1-2 days for returned items to be processed once they reach us, and up to 5 days during busy periods.
If you have received an item as a gift that doesn't feel ‘you’, we can offer an exchange to the same retail value or we will issue a refund for the full amount via a gift card or online voucher with proof of purchase.
These terms and conditions are in addition to your statutory rights.
Online returns
We offer a 14-day return period on all non-bespoke items. This starts on the day your order is delivered.
Bespoke item(s) are non-exchangeable and non-refundable, unless damaged or faulty. Please contact us and we will review your request.
When returning an item, please ensure that products are carefully packaged to ensure no damage occurs in transit.
Please note that postage costs will be the responsibility of the customer.
When returning your items, please include a note inside the package with your order number so we can process your refund or exchange.
If the item is faulty, we ask you to provide a photo to ensure a prompt resolution.
Online orders can be returned via our address or in person.
Faulty items
If your item is faulty or broken we ask that you provide a photo to ensure a prompt resolution. These cases will be look at on a case by case basis.
We may require your faulty item to be returned to us, if that is the case, we will cover your postage costs.
If the faulty item is no longer stocked, we will do our best to replace it with an item of a similar style and price point. If this is the case we will contact you to discuss a suitable replacement.
Refunds can only be given with valid proof of purchase. Without proof of purchase, we can offer an exchange or gift card at the current selling price.
This policy is in addition to your statutory rights.